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© 2013 - 2019 by 360 Degrees Management Consulting 

360 Degrees Management Consulting


Tel: 1 647 846 3754 (North America)

Tel: +972 58 655 1037 (Europe, Middle East, & Asia)

360 Degrees Management Consulting

1702 - 1651 Harwood Street

Vancouver, B.C. V6G 1Y2

24 Melchet St. No. 9

Tel Aviv, Israel 6523412


April 3, 2019

Lean Six Sigma has been around for decades and has become the preeminent organizational improvement approach, even if it isn’t yet a familiar term to everyone. Virtually every Fortune 100 organization uses it to improve the way they do their work; from designing new pr...

March 21, 2019

Every organization, at one time or another, attempts to launch a new initiative because they believe it’s necessary to their immediate well-being, or long-term survival. It might be an initiative intended to reduce costs, to generate increased customer loyalty, or to i...

January 10, 2017

Ask yourself, “What do you sell?” For many businesses, this seemingly straightforward question leads to their people listing the products and services the organization offers. The reality however, is that your customers can get similar products or services from any num...

September 12, 2016

Mark Fitzsimmons is President of 360 Degrees Management Consultants – I help businesses generate improved financial performance by optimizing internal operations and creating a differentiated customer experience.

A funny thing happened on my way to becoming a Lean Six S...

May 14, 2016

Lean Six Sigma

What is it that you sell? For many, this question will lead to a list or description of the products or services their organization provides. The reality is that your customers can get similar products or services from any number of other suppliers. When...

April 16, 2016

Trustworthy, polite, friendly, helpful are all words that come to mind when we think of great customer service; the kind of service that not only brings us back, but turns us into promoters of a business. When we are loyal to an organization, we develop an emotional co...

July 27, 2015

Nordstrom: Setting Expectations & the Perils of Dissapointment | Mark Fitzsimmons | Pulse | LinkedIn

Let me begin with a confession. I'm a big fan of Nordstrom (JWN). I've shopped at their stores from New York to Chicago, from California to Nevada, and of course at thei...

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