Founded & Managed by Mark Fitzsimmons
President & CEO of 360 Degrees Management Consulting
Mark Fitzsimmons is President of 360 Degrees Management Consulting.
360 Degrees Management Consulting, assists companies in developing competencies & implementing strategies that improve business performance and profitability.
360 Degrees Management Consulting works with clients to provide data based solutions for the issues preventing them from achieving their goals. We bring excellence to the way employees perform their work, and the impact it has on the key stakeholders of the organization: employees, customers, owners and the community.
Mark is a recognized expert, presenter and trainer in the areas of Customer Experience, Change Management and Lean Six Sigma and has presented, trained and shared best practices to audiences around the world.
Through his 20+ year career with Fortune 150 companies, Cummins Inc., General Motors and Navistar, Mark has extensive experience in leading the development and execution of improvements in operations, quality, and customer experience strategies. He has delivered outstanding business results that increased market share, brand commitment and improved financial performance.
Mark’s professional credentials include: Certified Lean Six Sigma Master Black Belt, Black Belt, Green Belt and Executive Sponsor, Certified in the Net Promoter System customer loyalty methodology, and a Certified Credit Executive designation from the National Association of Credit Management. He holds a BA in Organizational Psychology and an MBA (Accounting).
Mark is a passionate advocate of organizational change and helping organizations create the cultural transformation needed to drive profitable customer loyalty through improved internal operations and a differentiated customer experience.
At 360 Degrees Management Consulting, we help our clients generate improved financial performance by optimizing internal operations; generating increased profitability, improved employee morale and a differentiated customer experience.
We work collaboratively with our clients to understand the business and provide a holistic and objective assessment covering areas of interest. The assessment will provide clarity and enable you to be more surgical in where you make investments in your improvement activity.
We offer an end-to-end framework using proven techniques to drive breakthrough improvement in the performance of critical business processes.
We help streamline and improve your operations by removing non-value added activities and optimizing processes across the business.
We help our clients realize outstanding business results by increasing market share, brand commitment and improved financial performance.
By helping you deliver a higher level of performance, reliability and value to your customers, we will help you differentiate your business from your competitors and gain a competitive advantage as a result. Your benefits will include: reduced costs, increased sales, a more engaged workforce and greater customer loyalty.