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  • Writer's pictureMark Fitzsimmons

7 Surefire Ways to Improve Your Operations


As organizations strive for operational excellence, many have turned to the Lean-Agile methodology. Lean-Agile emphasizes the importance of engaging employees in the improvement process because they have firsthand experience and knowledge of the issues that need to be addressed. By utilizing Lean-Agile principles and engaging employees, organizations can solve the issues that keep them up at night and achieve long-term success.


Lean-Agile is an approach that emphasizes collaboration, flexibility, and continuous improvement. It combines principles from Lean manufacturing and Agile software development to create a framework for delivering high-quality products and services quickly and efficiently, regardless of your industry.


In practical terms, this means breaking down projects into small, manageable chunks and working in short, iterative cycles. Teams work closely together, communicating regularly and adapting to change as it occurs. They use tools like Kanban boards and Agile ceremonies like stand-up meetings and retrospectives to keep everyone on track and ensure continuous improvement.

Lean-Agile also emphasizes the importance of value, both for the customer and the organization. Teams focus on delivering value quickly and frequently, using customer feedback to guide their work and make improvements along the way.


Here are some sure-fire tips to engage your people by using Lean-Agile to improve your operations:

  1. Communicate the vision and benefits of Lean-Agile: To get buy-in from everyone, it's important to clearly communicate the vision and benefits of Lean-Agile. Explain how Lean-Agile can improve operations, reduce waste, increase efficiency, and ultimately benefit the organization and its customers.

  2. Create a culture of continuous improvement: Lean-Agile is not a one-time event or project, but rather a continuous process of improvement. Create a culture where employees feel empowered to identify and solve problems on an ongoing basis. Encourage them to share their ideas and suggestions and provide them with the resources and support they need to implement their solutions.

  3. Train and empower employees: To effectively use Lean-Agile, employees need to have the necessary training and tools to do so. Provide training on Lean-Agile principles and techniques and empower employees to implement these practices in their day-to-day work.

  4. Focus on small, incremental improvements: One of the key principles of Lean-Agile is the focus on small, incremental improvements rather than large, sweeping changes. Encourage employees to identify small changes that can be made to improve processes and operations. Celebrate these small wins and use them as momentum to drive larger improvements.

  5. Utilize cross-functional teams: Lean-Agile emphasizes the importance of cross-functional teams, where employees from different departments and areas of expertise work together to identify and solve problems. By bringing together employees with diverse perspectives and skill-sets, organizations can develop more effective solutions and build stronger teams.

  6. Encourage experimentation and learning: To truly embrace Lean-Agile, organizations need to be willing to experiment and learn from their failures. Encourage employees to try new things, take risks, and provide a safe environment where they can learn from their mistakes.

  7. Use data and metrics to measure progress: Lean-Agile relies on data (information and metrics) to measure progress and identify areas for improvement. Use data to track both key performance indicators (KPIs) and objectives and key results (OKRs) to identify opportunities for improvement and create the outcomes you want. Share this information with employees and use it to drive ongoing improvement.

By following these sure-fire tips, any business can effectively engage its people and use Lean-Agile to improve operations and solve the issues that keep them up at night. By creating a culture of continuous improvement, empowering employees, and utilizing cross-functional teams, organizations can achieve long-term success and drive ongoing improvement.

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