How industrial organizations can connect their operations, people, and customers for stronger long-term relationships. In most industrial environments, the talk about “customer experience” can sound a bit abstract. When you’re focused on production schedules, safety standards, or maintenance turnarounds, experience  might not seem like the top priority. Yet, think about the last time you worked with a supplier or service partner who made your job easier, someone who responded

AI-Driven Continuous Improvement: Finding and Fixing What Matters Most As technology evolves rapidly, true competitive advantage comes...